“
Sam has been great to deal with, her attention to detail is second to none and she goes above and beyond what I would expect of a travel agent.
She asks all the right questions and I feel very confident when the team are on the road knowing that everything is how it should be.
She always responds to my (many) queries in a timely manner and will give me a call if something is easier to explain over the phone.
I have been very happy with her service and would highly recommend her to anyone organising group travel.
General Manager Operations & PartnershipsAuckland Tuatara
“
Sam found us flights from New Zealand to Scotland at a very reasonable price, when our own searches had been fruitless. She knew which routes were reliable, kept us updated about changes the airlines had to make to our schedules, and answered quickly when we had questions.
In these uncertain times it was reassuring to know that we had her expertise available to us if there was any last-minute problem with our journey, and in the end the flights she'd booked for us ran exactly as scheduled and got us home without any difficulties.
Malcolm
“
Sam all I can say is….. stunning stunning stunning… !!!! We’ve nailed it…. totally!!! Brilliant work thanks so much… you are a real gem, a real angel and everything in between and more!
Such absolute efficiency and being there at every moment to dovetail with every request and there have been plenty!!! But between us all we feel we have pulled together at the 11th hour what we think will be a brilliant trip and we’re now feeling we can leave with all details in place ‘that we can think of’…. we are more than happy!
Leonie and Bill Harris
“
Sam is a fantastic, reliable travel agent who has always gone the extra mile to accommodate my business and personal travel needs. Sam's attention to detail and timely responses have ensured that travel is always hassle free.
Kevin SheehyMedicines New Zealand
“
Sam had to provide travel for 6 of our Mayfair Pool agents from different parts of New Zealand. She organised all the travel to Rarotonga in an instant. We will definitely be using Sam for all our future Travel. An excellent Travel Agent. We were very pleased and had a great trip.
Sara & Alan Judd
“
Sam is the sort of consultant you would like to work with, she provides good, honest information and will go out of her way to help you. If you are looking for a Travel Consultant I would thoroughly recommend you have a chat with Samantha Hedge.
Tony Cutting
“
I contacted Samantha to arrange a work trip to Melbourne for three days.
Co-ordinating 52 people’s flight requirements, appropriate accommodation and the bus transfers was no mean feat and Samantha handled it all like the professional she is. She made the process extremely smooth, providing individual itinerary and flight information for each traveller, answered every question as they came about and met everyone’s needs.
Samantha’s patience, knowledge, organisation and follow through meant that our trip was highly enjoyable, stress-free and everything went to plan. I thoroughly appreciate the effort Sam went to for us and will absolutely be using her for any future group bookings. I totally recommend you do too!
Dallas NicholasDoubleWinkel Real Estate Ltd
“
From myself and the team we would like to thank you for the amazing work you did helping to get us to LA on a very tight budget.
The flight deals you sourced for us were amazing value, the van rental was ideal (not only seating 12 but also included a large luggage area which in hindsight we absolutely required), the theme park tickets you sourced made life easy at park arrival but most of all the tireless work you did managing the player payments from deposits through to final payments was critical and certainly made my job as the team & tour manager a lot easier.
I was fortunate enough prior to this tour to be part of the NZ Diamond Sports Baseball tour of Japan as a supporter where I was also lucky enough to have you arrange all my personal travel requirements, again you made everything so easy so it was a no brainer to seek your expertise for the LA tour and you again exceeded expectation. For me it shows you have all the bases covered from team through to supporters requirements and I would have no reservations recommending your skilled expertise in the travel industry to anyone and for future events that I’m lucky enough to be involved in I will certainly look to use you and NZ Travel Brokers.
AndrewNZ Diamond Sports 16U Team Manager
“
I've always been a book it direct person... until now... I travelled back to the UK in June due to a family emergency and I am so glad I booked through a travel agent during this time.
Sam Hedge was amazing and took so much of the stress out of the situation for us, especially when we needed to get home quick, and with kids, and we also changed our flights to a different airline when Singapore opened up the COVID safe route.
Sam sorted all of it, so helpful and understanding, and it meant we weren't on the phone for hours and chasing things up.
Our refunds got sorted by Sam so quickly and we will always be grateful for Sam's help during this crazy time.
Claire Goddard
“
NZ Travel Brokers are my go to agency for group travel.
Having worked across two national sporting organisations and a professional sports team with extensive international travel requirements Samantha has been invaluable in providing sound advice, competitive prices and solutions for all our group travel requirements.
I wouldn’t hesitate to recommend Samantha and NZ Travel Brokers for all your travel requirements.
GM Canoe Slalom NZ
“
Booking my travel through Sam was an absolutely amazing experience. I highly recommend delegating the experience of navigating the travel booking world with her expertise. Sam always provided a variety of options with variables of cost, timings etc and always replied to queries in great time. Thanks Sam!
Stef
“
The trip largely went as planned and when there was a hitch Sam was able to respond and help us navigate our way through the problem.
Richard and Yvonne
“
The cruise from Rome to Athens was fantastic and included some great stops along the way. We did our own thing in each port rather than organised excursions which I’d highly recommend. Thanks a million Sam for picking this one
Beccy
“
We really appreciate Sam's help with our trip. We will definitely be recommending Sam to family and friends
Lara
“
Such a great trip, thanks. flights all at great times and pretty much all on time. excellent communication from Samantha all the way. thank you so much for helping to make our trip so good
Helen
“
Excellent service from Sam Hedge.
Mick
“
Very professional throughout the whole process, and never far away if help or assistance is required. I would personally say that you should always book though a travel agent, and I can highly recommend Sam Hedge.
Ian
“
We met Sam, at a wedding expo, and asked her to look into our holiday, she came up with lots of options, and we eventually came up with the right place and right options, Sam worked into the night 7 days a week to get this very important trip sorted, most people would have given up, but Sam kept on going and going.
I would strongly recommend Sam, and will defiantly be using her services again.
Andy Cooling
“
Excellent trip and very well organised and communicated
John and Jillian
“
Flights were all excellent, with favourable departure times and Singapore airlines was an excellent carrier. Ability to fly into Christchurch to arrive back in NZ was also of huge value. Thank you Sam for organising.
Marcus
“
The most wonderful holiday. Thanks Sam for being super helpful with all the bookings!
Jo
“
We had a great time and all of the planning really paid off. Great suggestions from Sam also made a difference.
Sam & Luke
“
Everything went really well, flight connections & seat placement & meal choices etc. Flying just before Christmas was also extra special on Emirates in particular! Thank you for organising our trip arrangements, Sam, you have been fabulous!
Pip
“
Trip arrangements were great thanks Samantha. Connections were easy. Emirates was more comfortable but Qantas were absolutely fine.
Nick
“
Thank you for organising the plane seats so well, so many families had been split up on the flights and it made it so much easier knowing we were all together. The whole holidays was wonderful.
Kelly
“
Sam was very approachable and extremely helpful. Our 3 week travel to the USA was made so much easier with Sam's help. Highly recommended!
Tio
“
Sam is great to work with planning a trip. Always happy to find something that suits us.
Jane & Peter
“
Samantha is amazing, in the past I've always struggled with 'corporate travel agents', who try to save you a few dollars by booking you the most crazy or difficult route. Samantha is just different, works with you, finds the best flights to suit your schedule and requirements.
Invoices are clear and easy to understand, particularly useful for those of us that pass those costs onto a third party.
Another issue I've had in the past is having travel issues mid itinerary, and getting the dreaded answerphone. Often she is monitoring what's going and knows of problems before I do. If I need to make changes I just flick her a quick email, and any changes I needed were made.
In short, if you want to use a travel professional, start with Sam!
Andrew
“
Thank you so so much for organising all my travel for me. An amazing experience and seamless process working with you, and travelling across the globe. Appreciate your work as always!
Johnny
“
We have recently returned from a 6 week holiday to the US, UK, Europe and Hong Kong and are so pleased we asked Samantha to assist us. She listened to what we wanted, offered excellent suggestions and options for travel and hotels, and this ensured a smooth, enjoyable and stress free experience. I would not hesitate to recommend Samantha to anyone looking to arrange travel and insurance needs.
Betty
